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Frequently Asked Questions
Shipping
We prioritise your privacy above everything. All orders are shipped in plain, unmarked packaging with no mention of the store name, product details, or anything that could hint at the contents.
The return address is neutral, and the Royal Mail label shows only your name and address. Your personal pleasure toys and massagers arrive with complete discretion—because you deserve to feel confident and carefree.
We use Royal Mail for fast, reliable UK delivery. Royal Mail Tracked 48 typically arrives in 2-4 working days, while Royal Mail Tracked 24 (next working day) is available at checkout for when you can’t wait to enjoy your new vibrator or clitoral stimulator.
You’ll receive a tracking link as soon as your order is dispatched, so you’re always in control.
Yes! Enjoy free Royal Mail Tracked 48 shipping on all orders over £75 (before any discounts). For orders below that, a small flat-rate shipping fee applies.
It’s our way of making it easier and more affordable for you to treat yourself to the luxury personal massager or intimate toy you’ve been craving.
Payment
We accept all major debit/credit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and Klarna (Coming Soon) for flexible payment options including “buy now, pay later.” Your payment and personal details are protected with industry-leading SSL encryption and PCI-compliant processing—nothing is stored on our servers.
Shop with total confidence and peace of mind.
Returns
Due to strict hygiene regulations, we cannot accept returns on opened or used intimate products such as vibrators, lubricants, or lingerie.
Faulty Items: If your item arrives damaged or develops a fault, we will replace it or issue a full refund within 30 days of delivery. Just contact our team with photos or a video of the issue and we’ll sort it quickly.
Change of Mind: Unopened items in their original sealed packaging are eligible for return if you notify us within 14 days of delivery. Return postage for change-of-mind returns is at the customer’s expense.
Please read our full returns policy