Your privacy comes first, always. Every order ships in plain, unbranded packaging, no product names, and nothing on the outside that hints at the contents. The return address is neutral and the shipping label shows only your name and address. Whether you've ordered a vibrator, a couples' toy, or an intimate wellness essential, it arrives with complete discretion so you can feel relaxed and in control.

We ship with Royal Mail for fast, fully tracked UK delivery. Royal Mail Tracked 48 usually arrives within 2 to 4 working days, and Royal Mail Tracked 24 (next working day) is available at checkout when you'd rather not wait. You'll get a tracking link the moment your order is dispatched, so you always know where it is.

Yes. Enjoy free Royal Mail Tracked 48 delivery on all UK orders over £40 (calculated after discounts). For orders below £40, a small flat-rate fee applies at checkout.

Yes. We ship discreetly to the United States, Canada, the European Union, and Australia, alongside the UK. The same plain, unbranded packaging and privacy standards apply to every international order, so your delivery is just as discreet wherever you are in the world.

Delivery times depend on your destination and the option chosen at checkout. As a guide: EU typically 3 to 7 working days, United States and Canada typically 6 to 12 working days, and Australia typically 7 to 15 working days. Every international order is fully tracked, and you'll receive a tracking link as soon as it's dispatched.

No surprises. For the US, Canada, EU and Australia, any applicable import duties and taxes are calculated and collected at checkout, so the price you see is the price you pay. Your order will not be held for additional charges on arrival.

Adult wellness products are legal for personal use in the UK, the EU, the US, Canada and Australia. We package every order discreetly and declare it in line with each destination's customs requirements. If you have a specific local concern, feel free to contact us before ordering.

Prices are shown in your local currency where available, including GBP, USD, CAD, EUR and AUD, so you can shop with clarity and no guesswork at checkout.

We accept all major debit and credit cards (Visa, Mastercard, American Express), plus Apple Pay and Google Pay for fast, secure checkout. Klarna & PayPal are also available, so you can spread the cost with buy now, pay later. Every transaction is protected with industry-standard SSL encryption and PCI-compliant processing through Shopify, and your full card details are never stored by us. Shop with complete peace of mind.

For hygiene and safety reasons, we're unable to accept returns on intimate products (such as vibrators, lubricants, and lingerie) once the sealed packaging has been opened. This is standard practice for intimate wellness retailers and is permitted under UK and EU consumer law for sealed goods.

Faulty items: If your item arrives damaged or develops a fault, we'll replace it or issue a full refund within 30 days of delivery. Just contact our team with a photo or short video of the issue and we'll resolve it quickly.

Change of mind: Unopened items in their original sealed packaging can be returned if you notify us within 14 days of delivery. Return postage for change-of-mind returns is at the customer's expense. Read our full returns policy for details.

Yes. Our faulty-item and sealed-packaging policies apply to every order worldwide. EU customers also have a statutory 14-day right to change their mind on unopened, sealed items. For all international returns, please contact us first so we can guide you through the process, and note that return shipping costs are the customer's responsibility unless the item is faulty.